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Position title: Administrative Assistant/Receptionist
Reports to: Senior Director, SpArc Services
FLSA status: Non Exempt

The Administrative Assistant/Receptionist is responsible for supporting SpArc Services’ mission by providing general office support and demonstrating stellar customer service skills.

Position Responsibilities

  • Knows and understands the compliance standards of the organization.
  • Works closely with the administrative and program specialist teams to ensure that required reporting is accurate and completed within regulated timeframes. 
  • Responds to internal and/or external information enquiries; resolves problems, including routing questions, as appropriate.
  • Demonstrates customer service skills adhering to professional phone etiquette standards when answering and directing calls. Greets guests in a professional, friendly, hospitable manner.
  • Professionally administer all calls, redirecting callers as necessary.
  • Assists in the ordering, receiving, stocking and distribution of office supplies.
  • Assists with other related clerical duties such as photocopying, faxing, filing, collating, preparation and retrieval of materials.  Provides support in preparing for licensing inspections.
  • Maintains the boardroom and office meeting room schedules.
  • Maintains confidentiality of information as appropriate.
  • Participates in phone coverage rotation.
  • Receives the public and answer questions, in person and by telephone; respond to inquiries from employees, all stakeholders and refer, when necessary, to appropriate person.
  • Operates office machines.
  • Assists in completing bulk mailings, including mailing invitations.
  • Types memos, correspondence, reports, and other documents.


  • High School Diploma or GED with at least one (1) year prior customer service experience.  Knowledge of office equipment.
  • Clear criminal and child abuse history, medical and drug screen.
  • Effective verbal and written communication skills including communicating with people from diverse backgrounds and varied abilities.
  • Ability to effectively communicate with internal and external stakeholders.
  • Strong customer service orientation and skills.  Flexible and willing to pitch in as needed.
  • Demonstrates the organization's core competencies and solid customer service skills.
  • Organized and able to multi-task, establish and follow priorities. Strong attention to detail.
  • Effective word processing skills using Microsoft Office products such as Word and Excel.
  • Ability to effectively interact within all levels of the organization and represent the organization to external stakeholders within the scope of job responsibilities.

Physical Environment/Working Conditions
Routine office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

How to Apply
All applicants should view our website, and submit a copy of their cover letter and resumé to with a subject line of "Receptionist/ Administrative Assistant."

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